FREQUENTLY ASKED QUESTIONS:
What are your shipping methods? How long does it take to get my order?
Mad Viking Beard Co. will ship your order USPS First Class Mail or USPS Priority depending on weight of your shipment, unless specified otherwise. These methods usually take 1-5 days for delivery, depending on your location from northwest Pennsylvania. To request expedited shipping or another shipping method, (additional charges may apply) please contact us via email. We’ll generally get back to you within an hour. All orders received before 12:30 PM EST, Monday-Friday, will, in most cases, be shipped the same day or within 48 hrs, please note that during HOLIDAYS shipping time may take longer. We also ship on Saturday’s and every order over $150 receives free shipping in the United States and free shipping on Canadian orders over $150 USD. Any comments, questions or concerns please email [email protected] or call 724-252-2160 phone hours are M-F 10:00am – 5:00pm eastern standard time.
Can I send my order as a gift?
Yes, you can! Use the recipient’s shipping address and have the billing information sent to your own email. You can add special instructions to your order as well. Just contact us when placing your order if you have any sort of special requests at [email protected] or call 724-252-2160 M-F 10:00am – 5:00pm. If you experience trouble when checking out, please contact us and we’ll gladly assist you.
Do I get tracking info for my order?
A tracking number will be sent to you via email at the time your shipping label is created. If you did not receive one you may contact us and we will resend it to you. You can also log into your account and track your order from there or you can track it directly though usps.com.
Do you ship international?
Yes we do! We ship worldwide, however if we see your payment info does not match your country of origin or other red flags are raised in your purchase we reserve the right to cancel your order before it gets charged to your account. (No worries though, we will contact you via the email you provided at checkout for clarification)
All of our shipping is done via USPS. Your item will be shipped within 24hrs unless otherwise specified. You will receive an automatic notification from us once your order has shipped with a tracking number. Please allow an additional 14 days for your parcel to arrive overseas. Please also understand that shipping rates vary from country to country. We usually charge anywhere from $12.95 to $24.95 USD for International shipping depending on the weight of the order. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are applied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient. Mad Viking Beard Co. is not responsible for any customs fees or duties incurred on international shipments. Please check with your local customs office about rules and regulations that may apply to you.
What is your return policy?
Your satisfaction is our top priority. If you are unsatisfied with your purchase, we are happy to refund or exchange your product depending on the condition of the product. Returns and exchanges are only accepted within 14 days of the purchase date and are only available for unopened and unused product. If the seal is broken, we cannot accept a return or exchange. On apparel we will accept returns on unworn and unwashed items if the sizing is wrong or if there is a defect in the said item. For return authorization contact Amanda at [email protected] or call 724-252-2160 phone hours are M-F 10:00am – 5:00pm eastern standard time. Upon the receipt of the item we will issue a credit back to you plus shipping costs. All returns can be shipped to the following address:
MAD VIKING LLC | 107 Reagans Ridge Rd | Pulaski, PA | 16143
I received a partial order, where is the rest of my order?
Special order items like all of our leather goods require a 7-10 day lead time before they are shipped. Leather items are all made to order. Posters and large stickers will come separate in a tube mailer to protect it. Preordered tees will all have the ship date listed on the details section where the tee description is. Preordered tees will also be tagged (PREORDER) in the description header.
If your question was not answered here please send an email to [email protected] along with your order number and we will answer it in a timely fashion. Thank you!